Terms of service
Last updated: Oct 28, 2026
Welcome to Dogseechew. These Terms of Service (“Terms”) govern your access to and use of the website located at https://dogseechew.in (“Website”) and any related content, features, tools, products, and services offered through the Website (collectively, the “Services”).
The Website and Services are managed by Khanal Foods Private Limited, a company incorporated under the laws of India, with its registered/principal place of business at #40, Goshala Road, Garudachar Palya, Mahadevapura Post, Bangalore 560048, Karnataka, India, and is owned by Khanal Foods Group (“Company”, “we”, “us”, or “our”).
By accessing and/or signing up on the Website, you agree to be bound by these Terms and our Privacy Policy. Please read these Terms carefully before accessing or using our Services. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Website is at your own risk.
In order to use the Website, you must be 18 years or older and have the capacity to enter into a binding contract with us and not be barred from doing so under any applicable laws or by us. The Website is not intended for children under the age of 18 and no person under the age of 18 may use the Website. If you use the Website, you are affirming that you are at least 18 years old.
Part A – General Terms of Use and License
1. License To Use the Website
The Services provided via this Website are the exclusive property of Khanal Foods Group and are protected under applicable intellectual property laws of India and international conventions. Unless you have received prior written approval from the Company, you are strictly prohibited from modifying, distributing, transmitting, reverse engineering, or selling any content or services from this Website. You may not use this Website in any manner that could harm the Company or a third party. Specifically, you may not:
- Interfere with Operations: Damage or disrupt the performance of our Services or technical infrastructure.
- Unauthorized Access: Intercept private data, bypass technical controls, or access Services through any interface other than the one we provide.
- Data Mining: “Scrape” or “harvest” content without our express permission.
- Misleading Affiliation: Frame our Services with unauthorized logos or suggest a false relationship with the Company.
- Unauthorized Claims: Make unverified claims regarding the curative or health-enhancing effects of our products or imply the Company has made such claims.
- Legal Violations: Violate any applicable local, state, national, or international laws and regulations.
- Spamming: Transmit unsolicited promotional materials, “junk mail,” or spam.
- General Interference: Engage in any behaviour that limits or hinders another person’s ability to enjoy the Website.
2. Prohibited Use
We do not permit the resale of our products through unauthorized retailers or distributors. If we suspect an account or guest user is involved in unauthorized distribution or any activity not pre-approved by us in writing, we reserve the right to suspend or terminate that account and block further access to the Website. Any pending orders linked to a flagged account or IP address may be cancelled and refunded in accordance with applicable law and our policies. We further reserve the right to pursue legal action against unauthorized resellers under applicable Indian laws, including the Trade Marks Act, 1999, the Copyright Act, 1957, and other applicable statutes.
3. Account Accuracy
You agree to provide information that is true, current, and complete. If we suspect your account details are inaccurate, we may deny you access to the Website.
Using a false name, address, phone number, or payment instrument to make a purchase may constitute fraud or a related offence under applicable law. We will take appropriate action, including cancellation of orders, account suspension, and reporting to authorities where required, to the fullest extent permitted by law.
4. No Veterinary Advice or Information
Our Services are a resource for information, not a substitute for professional veterinary care. We do not offer medical diagnoses or treatment plans. Even if you interact with third parties or staff through our Website, these conversations are not authorized professional advice. We also do not independently verify the qualifications of third-party users.
Please do not use information from this site to manage your pet’s health issues or replace prescribed treatments. Before starting any new supplement, diet, or medication, or if you have concerns about your pet’s wellbeing, always speak directly with a licensed veterinarian.
Part B – Commercial Transactions
The products displayed on the Website can be ordered and delivered only within India, subject to serviceable pin codes and any delivery restrictions shown at checkout.
1. Products
We reserve the right to discontinue or change at any time without notice the Services, specifications, content, messaging, products, and other information, and prospectively change prices on products, in each case without incurring any obligation to you. We take reasonable precautions to try to ensure that the prices quoted on the Website are correct, to ensure that the Website is complete, accurate, and current, and to describe the products available on the Website as accurately as possible and to depict the most up-to-date packaging. However, we do not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the Website will match the actual product that you receive. Product appearance, packaging, or colour may vary depending on your device and settings.
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason, including product unavailability, suspected fraud, errors in product or pricing information, or delivery limitations. Your order is not accepted until we confirm it.
You represent that purchases are for your own personal or household use and not for resale, export, or other commercial distribution unless we agree otherwise in writing.
2. Shopify Checkout
All orders placed through the Website are processed using Shopify Checkout. By placing an order, you agree to complete payment through Shopify Checkout and any payment methods made available at checkout.
Where available, Shop Pay or other accelerated checkout options may be shown. If you choose to use such a service, your use of that service is subject to Shopify’s applicable terms, as updated by Shopify from time to time.
3. Pricing and Payment
Prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated at checkout. Unless expressly noted, prices may be exclusive or inclusive of applicable taxes as indicated on the product page or at checkout. Shipping charges, if any, will be shown before you complete payment.
You agree to provide current, complete, and accurate billing and payment information and to promptly update such information if it changes. You authorize us, through Shopify Checkout, to charge your selected payment method for all amounts due for accepted orders, including applicable taxes, shipping, and handling charges.
GST and other applicable taxes will be charged as required under Indian tax laws. Your final order total will include applicable taxes as displayed at checkout.
4. Shipping and Delivery
Company will add applicable shipping and handling fees to your order where applicable. Unless otherwise noted, Company will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Shipping timelines shown on the Website or at checkout are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, strikes, supply chain disruptions, force majeure, or other events beyond our control.
Title and risk of loss pass to you upon delivery to you or as otherwise required by applicable Indian law and our shipping policy.
5. Refunds and Cancellations
Any returns, refunds, cancellations, or replacements are governed by our Returns and Refund Policy and applicable consumer protection laws in India, including the Consumer Protection Act, 2019, to the extent applicable. Please review that policy before placing an order, as product category, condition, timing, and location may affect eligibility.
Part C – Legal Terms
1. Intellectual Property
This Website and Services, including articles and other text, photographs, images, illustrations, graphics, video material, audio material (including musical compositions and sound recordings), software, logos, trademarks, tradenames, titles, characters, names, graphics and button icons, excluding user content, are protected by copyright, trademark and other laws of India, as well as international conventions. They are owned or controlled by the Company or by other parties that have provided rights thereto to us.
You may use the Services only for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publicly display, create derivative works from, or exploit any part of the Services without our prior written consent.
2. Feedback
If you submit ideas, suggestions, reviews, or other content to us, you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that content for any lawful purpose, including commercial purposes.
You represent that you own or control the rights necessary to submit such content and that it does not infringe any third-party rights or violate any law.
3. Third-Party Services
The Services may include tools, features, links, or functionality provided by third parties, including Shopify services and payment-related features. We do not control third-party services and are not responsible for their content, availability, accuracy, or terms. Use of those services is at your own risk and may be subject to separate terms and privacy policies.
4. Privacy and Shopify
Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable). Because the Website is hosted on Shopify, Shopify may process certain information in connection with site operation, checkout, payment processing, fraud prevention, and analytics.
Please review Shopify’s privacy disclosures applicable to customers in your region and our own Privacy Policy for more information about how data is collected, used, and shared.
5. Disclaimer
WE (INCLUDING OUR PARENT AND AFFILIATE COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD PARTY CONTENT PROVIDERS, MERCHANTS, CONTRACTORS, LICENSORS, AND OUR AND THEIR RESPECTIVE DIRECTORS, OFFICERS, MEMBERS, MANAGERS AND EMPLOYEES (COLLECTIVELY, THE “RELATED PARTIES”)) PROVIDE THE WEBSITE AND SERVICES ON AN “AS-IS” AND “AS-AVAILABLE” BASIS AND MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE WEBSITE OR THE SERVICES, INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR RELATED PARTIES DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE AND OUR RELATED PARTIES DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE WEBSITE IS ACCURATE, COMPLETE OR CURRENT. FURTHER, NEITHER WE NOR OUR RELATED PARTIES HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF ANY PERSON SUBSCRIBING TO OR USING THIS WEBSITE. THEREFORE, TO THE FULLEST EXTENT PERMITTED BY LAW, WE DECLINE LIABILITY FOR IDENTITY THEFT OR ANY MISUSE OF YOUR IDENTITY OR INFORMATION.
Nothing in these Terms excludes or limits any rights or remedies you may have as a consumer under applicable Indian law that cannot be excluded or limited by contract.
6. Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall the Company or its Related Parties be liable for any indirect, special, incidental, punitive, consequential, or exemplary damages arising in connection with your use of the Website or Services. This applies regardless of how such damages are caused and under any theory of liability, whether in contract, tort (including negligence), or otherwise, arising from your use of, inability to use, or reliance on the Website, its content, or any product advertised or sold on the Website. These exclusions include claims for lost profits, lost data, loss of goodwill, injury, interruption of work, computer failure or malfunction, or any other commercial damages or losses, even if we knew or should have known such damages might occur.
If there is any issue with a product purchased through the Website, your exclusive remedy (to the extent permitted by law) is a return, replacement, or refund in accordance with our posted policies and applicable consumer protection laws. For all other claims arising from your use of the Website or its content, and to the fullest extent permitted by law, the Company’s total liability shall not exceed the greater of: (a) the amount you paid to the Company in the three (3) months immediately preceding the effective date of the relevant claim; or (b) INR 8,000.
If any limitation is not enforceable under the laws of your jurisdiction, such limitation will apply only to the maximum extent permitted. Invalidity of any portion will not affect the remaining portions of these Terms.
If there is any issue with the Website or the Services, you agree that your sole remedy (except where mandatory law provides otherwise) is to stop using the Website and the Services. If there is any issue with products purchased through the Website, you agree that your sole remedy, if any, is to seek a return or refund in accordance with the policies posted on the Website, except where applicable law provides otherwise.
We do not endorse, and are not responsible for, the accuracy or reliability of any opinion, information, advice, or statement on the Website, except as required by law. It is your responsibility to evaluate the accuracy, completeness, and usefulness of any information, opinion, advice, or other content available through the Website. Please seek professional advice, where appropriate, regarding the evaluation of any specific information, opinion, advice, or other content on the Website.
7. Indemnity
By accessing the Website or using any Services, you agree to indemnify, defend, and hold harmless us, our parent companies, subsidiaries, affiliates, and their respective managers, members, officers, directors, employees, contractors, and suppliers from all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to your use of the Website or Services, your uploading, posting, emailing, or transmitting any user content or other materials (including those by users you authorize), your infringement of proprietary materials, or your breach of these Terms, our Privacy Policy, or any other policy applicable to your use of the Website or Services, except to the extent caused by our wilful misconduct or as restricted by applicable law. We may assume exclusive control of the defense and settlement of any indemnified matter, and you agree to reasonably cooperate and assist us in that process. This indemnification duty survives termination of these Terms and your use of the Website.
8. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law. Sections that by their nature should survive termination will continue to apply, including intellectual property, disclaimers, limitation of liability, indemnity, and governing law.
Part D – Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
1. Informal Resolution
Before starting formal proceedings, both parties should first attempt to resolve the dispute informally. Send a written notice to hello@dogseechew.com including: your name; the email address associated with your account, if applicable; a detailed description of the claim; the relief requested; and proof of your relationship with the Company. The parties will then negotiate in good faith for thirty (30) days after the notice is received.
2. Consumer Rights
Nothing in these Terms limits your rights to approach a consumer forum / commission under the Consumer Protection Act, 2019, or any other authority with competent jurisdiction, where such rights cannot be waived.
3. Arbitration
Subject to mandatory consumer rights above, any dispute arising out of or relating to these Terms or the Services that is not resolved informally may, by mutual written agreement of the parties, be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, Karnataka, India. The proceedings shall be conducted in English. The award shall be final and binding, subject to applicable law.
4. Individual Claims
To the maximum extent permitted by applicable Indian law, claims must be brought in an individual capacity and not as part of any class, collective, or representative proceeding, except where such waiver is not permitted by law.
Part E – Other Terms
1. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to the dispute resolution section above and mandatory consumer rights, courts in Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms.
2. Entire Agreement; Severability; No Waiver
These Terms, together with the Privacy Policy incorporated herein by reference and any policies that we post on the Website and Services, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us with respect to such subject matter.
If any provision of these Terms is deemed unlawful, void or unenforceable, the remaining provisions will remain in place and the invalidated provision will be deemed replaced by an enforceable provision that most closely reflects the intent of each of you and us.
Our failure to exercise or enforce any right or provision in these Terms will not constitute a waiver of that right or provision or any other rights or provisions included within the Terms.
3. Changes to Terms
We may update these Terms from time to time by posting the revised version on the Website. The revised Terms will become effective on the date posted or on any later date stated in the update. Your continued use of the Services after an update becomes effective means you accept the revised Terms.
4. Contact Information
Questions about these Terms should be sent to:
- Dogseechew / Khanal Foods Private Limited
- #40, Goshala Road, Garudachar Palya,
Mahadevapura Post, Bangalore 560048,
Karnataka, India - Email: hello@dogseechew.com
- Phone: +91 99456 48707