Privacy policy

Last updated: Oct 30, 2026

We at Khanal Foods Private Limited (the "Company") are committed to providing transparency regarding the information we collect via our website https://dogseechew.in/ (the "Website"). The Website is owned by Khanal Foods Group. This Privacy Policy describes the types of information we collect and how we use and disclose it. It also describes the choices available to you regarding your information.

This Privacy Policy applies to personal information collected online through https://dogseechew.in/ and related digital services, and offline where customers contact the Company regarding orders, returns, complaints, product questions, surveys, or promotions. This Privacy Policy does not apply to third-party websites, services, or platforms that maintain their own privacy notices, including Shopify, Shop Pay, payment providers, advertising networks, logistics providers, and social media platforms, except to the extent personal information is collected by those parties on the Company's behalf.

Company may collect the categories of personal information described in this Privacy Policy for the business and commercial purposes described below. Depending on how a customer interacts with the store, the categories collected may include identifiers; customer records; commercial information; payment-related information; internet or other electronic network activity information; geolocation data inferred from IP address or shipping details; communications; user-generated content; audio or visual information; inferences; and, where applicable, certain sensitive personal information such as precise geolocation if enabled through a device or application.

The Company does not knowingly sell or share the personal information of children. The Website is not directed to children under the age of 18. Children under 18 should access the Website only under parental or guardian supervision. We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law unless additional notice and consent are provided where required.

Personal Information Collected

We may collect the following categories of personal information:

  • Identifiers and contact details: name, email address, telephone number, account username, billing address, shipping address, and similar contact information.
  • Customer records and commercial information: purchase history, shopping cart contents, order details, subscription status, returns, refunds, loyalty or promotional participation, and records relating to products viewed or purchased.
  • Payment-related information: billing name, billing address, transaction metadata, payment status, and limited payment-related records. Full payment card numbers and CVV codes are tokenized, encrypted, and processed by Shopify and/or its payment partners rather than being stored or made readable to the merchant.
  • Account authentication data: if a customer creates an account on the store, authentication is handled through Shopify's account infrastructure. Passwords are not stored in plain text and are not accessible to the Company in readable form.
  • Internet or network activity: IP address, device identifiers, browser type, operating system, cookie identifiers, pages viewed, clicks, referring URLs, approximate location, ad interactions, and browsing behaviour on the Website storefront.
  • Communications and support content: messages, emails, webform submissions, customer support communications, reviews, testimonials, contest entries, and similar content provided to Company.
  • Audio, electronic, and visual information: call recordings where lawful, photographs, videos, and other content a user voluntarily submits.
  • Inferences: preferences, interests, likely purchase intent, customer segments, and marketing audiences derived from browsing activity, purchase history, and interactions with the site or campaigns.

Personal information may be collected directly from customers, automatically through cookies and similar technologies, from Shopify as the ecommerce platform provider, from payment processors in connection with transaction handling, from Shop Pay where a customer uses accelerated checkout, from service providers, from analytics and advertising partners, and from other lawful third-party sources.

Shopify, Payments, and Shop Pay

The Company is built and hosted on Shopify. Shopify provides the ecommerce infrastructure, account systems, checkout environment, store analytics, and related technical services used to operate the store. In that role, Shopify may process customer personal information on behalf of the Company, including customer name, email address, shipping address, order details, device and browsing information, and other data generated through the operation of the storefront. For more information on how Shopify handles personal data, please review Shopify’s Privacy Policy for Customers.

Payments are processed through Shopify Checkout and the payment methods enabled for the India store. Full payment card numbers and CVV codes are not stored by the Company and are not accessible to the Company in readable form. Shopify and/or its payment partners and financial institutions process transactions, and account and payment information may be processed as part of those services.

Some customers may choose to check out using Shop Pay or other accelerated checkout options, where available. When Shop Pay is used, Shopify may separately collect and store personal information such as the customer's name, email address, telephone number, payment information, billing address, shipping details, order history, and related account or device information in accordance with Shopify's own consumer privacy disclosures.

Information entered through Shop Pay may also be governed by the Shop Pay Terms of Service and Shopify's Privacy Policy for Customers, in addition to this Policy.

Microsoft Clarity

The Company uses Microsoft Clarity, a website analytics service provided by Microsoft Corporation. Microsoft Clarity helps the Company understand how visitors interact with the Website and provides analytics regarding Website usage, visitor behaviour, and user engagement. In that role, Microsoft Clarity may process personal information on behalf of the Company, including device information, browser information, IP address, page activity, navigation information, and other data generated through the operation of the Website.

Microsoft Clarity may collect information through cookies, session recordings, heatmaps, and similar technologies in order to provide analytics, reporting, and Website performance insights. The Company uses this information to improve Website functionality, customer experience, and business operations.

Data collected through Microsoft Clarity is transmitted to and processed by Microsoft Corporation. Microsoft may process information collected through Clarity as part of its analytics services and in accordance with its own privacy practices.

For more information regarding Microsoft's handling of personal information, please review the Microsoft Privacy Statement.

Depending on applicable law, Microsoft Clarity may be subject to your consent preferences as managed through the Company's cookie banner. Where required by applicable law, Microsoft Clarity will not be activated until the appropriate consent has been obtained.

Cookies and Targeted Advertising

The Company and its partners may use cookies, pixels, tags, SDKs, web beacons, and similar technologies to operate the Website, remember user preferences, maintain cart functionality, measure Website performance, detect fraud, understand customer behaviour, personalize content, and support advertising or retargeting.

These technologies may collect identifiers, internet or network activity information, customer records, geolocation inferred from IP address, device information, browsing behaviour, and inferences about user interests.

Where required by law, we will seek consent for non-essential cookies and similar technologies through our cookie banner or preference tools. You may also manage cookies through your browser settings; however, disabling certain cookies may affect Website functionality.

Purposes for Using Personal Information

Company may use personal information for the following business or commercial purposes:

  • to create and manage accounts, authenticate users, and maintain store security;
  • to process orders, accept payments, prevent payment fraud, fulfill shipments, administer returns and refunds, and provide customer service;
  • to operate, maintain, troubleshoot, and improve the Website, checkout flow, products, services, and customer experience;
  • to analyze Website traffic, shopping behaviour, purchasing patterns, and campaign effectiveness;
  • to send transactional communications such as order confirmations, shipping updates, password reset notices, and service messages;
  • to send marketing emails, text messages, promotional offers, or retargeted ads where permitted by law and, where required, based on prior consent or opt-in;
  • to detect, investigate, and prevent fraud, abuse, security incidents, unlawful activity, and violations of terms or policies;
  • to comply with legal obligations (including GST, tax, and accounting requirements), resolve disputes, enforce agreements, and respond to lawful requests from regulators, law enforcement, or courts.

Company may also use aggregate or de-identified data for analytics, reporting, product improvement, forecasting, and other lawful business purposes, provided the data is maintained in de-identified form and not reidentified except as permitted by law.

Disclosure of Personal Information

Company may disclose personal information to the following categories of recipients for business purposes:

  • With Shopify, Microsoft (in connection with Microsoft Clarity), vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we may use Shopify and advertising partners to support personalized advertising based on your online activity. Company's business and marketing partners will use personal information in accordance with their own privacy notices. Where required by law, you may opt out of certain targeted advertising uses. You can exercise applicable choices here: Your Privacy Choices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to lawful requests from authorities), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Because the Website is hosted on Shopify, personal information may be processed and stored on servers located outside India (including in countries such as the United States, Canada, or Singapore), subject to Shopify’s infrastructure and applicable law. By using the Website, you acknowledge that your information may be transferred to and processed in such locations as needed to operate the Services, with appropriate safeguards as required by applicable law.

Selling, Sharing, and Targeted Advertising

The Company may disclose certain identifiers, commercial information, internet or other electronic network activity information, and inferences to advertising and analytics partners to provide personalized advertising and to measure campaign effectiveness. Where required by applicable law, you may opt out of certain targeted advertising uses here: Your Privacy Choices.

Microsoft Clarity is used as a service provider for behavioural analytics purposes. The Company does not sell or share data collected through Clarity for cross-context behavioural advertising.

Data Retention

Company retains personal information for as long as reasonably necessary to complete transactions, provide services, maintain customer accounts, comply with tax, accounting, payment, and legal obligations, resolve disputes, detect fraud, enforce agreements, and maintain business records.

Data collected through Microsoft Clarity is retained by Microsoft for up to 13 months, after which it is automatically deleted from Clarity’s systems.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Your Privacy Rights (India)

This Privacy Policy is intended to comply with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable), and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as and when applicable to the Company.

Depending on applicable law and subject to lawful exceptions, you (as a data principal) may have rights in relation to your personal data, which may include the right to:

  • access personal data that we hold about you;
  • correct or update inaccurate or incomplete personal data;
  • request erasure of personal data, subject to lawful retention requirements;
  • withdraw consent where processing is based on consent (without affecting the lawfulness of processing before withdrawal);
  • nominate another individual to exercise rights on your behalf in case of death or incapacity, where provided under applicable law; and
  • raise a grievance regarding the processing of your personal data.

The rights available and the response provided by Company may vary depending on the nature of the request, the relationship with Company, and whether applicable law requires fulfillment of the request. In some circumstances, Company may not be obligated or able to fulfill a request, including where legal exemptions apply. Users may also update or remove certain information through account settings where that functionality is made available through Shopify or the store interface.

Requests may be submitted by email using the contact details provided in this Privacy Policy, or through any privacy request form made available on the Website. Company may take reasonable steps to verify identity, account ownership, or the authority of an authorized representative before processing a request.

Certain information may be exempt from access, correction, deletion, or similar requests under applicable law, including information retained for legal compliance, fraud prevention, security, dispute resolution, tax and accounting obligations, or internal recordkeeping. Applicable law may also prohibit discrimination against individuals for exercising privacy rights.

Deletion requests remain subject to lawful retention rights and operational limitations. In some situations, Company may not be able to fully remove all personal information from all systems immediately, including where information must be retained for legal compliance, fraud prevention, chargeback handling, dispute resolution, security logging, backup systems, or similar legitimate purposes. Retained information will remain subject to this Privacy Policy.

Where a browser-based opt-out preference signal such as Global Privacy Control (GPC) is detected, we may treat it as a request to limit certain advertising-related uses for that browser or device, to the extent technically feasible and required or permitted by applicable law.

Grievance Redressal

If you have questions, concerns, or complaints about this Privacy Policy or our handling of personal information, please contact us using the details below. We will endeavour to acknowledge and address your grievance within a reasonable period, and in any event within the timelines required under applicable law.

If you are not satisfied with our response, you may escalate the matter to the competent authority under applicable Indian data protection law, once such mechanism is operational and applicable to the Company.

Data Breach Notification

Company will notify affected users, via email or other appropriate means, of unauthorized access to, or unauthorized use, loss or disclosure of personal data, within a reasonable time after confirmation of the nature and extent of the same, or within any timeline required by applicable law, whichever is earlier. Each party will reasonably cooperate with the other with respect to the investigation and resolution of any security breach. Notifications to regulators will be made as required by applicable law.

Contact Information

You can contact us about this Privacy Policy by reaching us at the following: